Earlier this month, a terrible Comcast customer ... emphasis on customer service," one former representative who worked in Mexico said. "The rule of thumb was 'first call resolution,' which ...

said that Comcast is on the way to a complete customer service turnaround. But don’t hold your breath. At CES 2008, then CEO, Brian Roberts, made virtually the same promise. Comcast’s customer ...

When AOL executive and Comcast customer Ryan Block recently ... I think there was a honest emphasis on customer service. The rule of thumb was "first call resolution" which translates to: "Make ...

Comcast customer service initiatives Hiring : Comcast announced ... Score" that includes customer satisfaction. 'First call resolution' : Some Oregon callers who don't have problems solved on ...

IBTimes spoke with current and former Comcast customer service representatives about ... The company also looks at things like “first-call resolution,” or preventing the need for a customer ...

Man spends 4 hours on the phone trying to get his Comcast service fixed… and it still didn’t work How is it possible that Comcast’s customer service is so relentlessly terrible? Hint: It’s ...

Comcast is notorious for poor customer service, but this latest blunder might be a new low. The company actually changed a customer's name to A--hole Brown, from Ricardo Brown, on a bill after he ...

Why is Comcast doing this? "We have thousands of people answering service ... problem resolution. That should result in happy customers and less stress on traditional phone-based customer service.

Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service ...

Comcast lost 427,000 video customers in the first quarter, dropping the total to 12.1 million and continuing a long downward trend. While Comcast seems more focused on reversing the broadband customer ...