Earlier this month, a terrible Comcast customer ... emphasis on customer service," one former representative who worked in Mexico said. "The rule of thumb was 'first call resolution,' which ...

If you're a Comcast customer who is employed, you might want to think twice before waging a campaign of complaints about bad service with the cable company. Why? Because if your employer has a ...

When AOL executive and Comcast customer Ryan Block recently ... I think there was a honest emphasis on customer service. The rule of thumb was "first call resolution" which translates to: "Make ...

Man spends 4 hours on the phone trying to get his Comcast service fixed… and it still didn’t work How is it possible that Comcast’s customer service is so relentlessly terrible? Hint: It’s ...

Why is Comcast doing this? "We have thousands of people answering service ... problem resolution. That should result in happy customers and less stress on traditional phone-based customer service.

IBTimes spoke with current and former Comcast customer service representatives about ... The company also looks at things like “first-call resolution,” or preventing the need for a customer ...

Comcast customer service initiatives Hiring : Comcast announced ... Score" that includes customer satisfaction. 'First call resolution' : Some Oregon callers who don't have problems solved on ...

Comcast on Saturday reported restoring service to 64% of its customers statewide ... To submit a request, visit Natural Disaster Customer Recovery Plan or call 1-800-XFINITY (934-6489).