After years of customer service complaints, Comcast said Friday it is appointing a new executive to fix the problem. In general, cable companies have a pretty terrible reputation for customer ...

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

VERNON, Conn. (WTNH) — State police shared reports of Comcast customers having trouble accessing 911 services. They say the incident occurred in several states. They want to let people know if ...

“People want immediate gratification and immediate solutions to their problems ... out of the system.” Comcast has long said that it will fix customer service. Why should anyone believe ...

Comcast received the dubious honor ... that focus on the company’s service quality and problems with the quality of customer service it provides. According to Comcast’s executive vice ...

A Comcast spokesperson researched the issue, and the very next day someone ... says it has a multi-year plan to provide better customer service. Mueller said most of the Comcast reps he spoke ...

DALLAS — Comcast never wants a customer to go ... after the couple’s attempts to cancel were stymied by a phone call with a customer service representative that Block called “straight ...

I do wonder, though, if Roberts truly understands the depth and variety of Comcast's customer service problems. To me, one of the biggest is inconsistency of availability of customer records ...

I had hit a brick wall with their customer service folks; I was very pleased," LaSota said. Comcast sent us a statement, which reads in part: "We work with customers to answer questions and ...