Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Customer service can make or break an experience – but who really has the worst? In this video, I share some of the most frustrating, shocking, and downright awful customer service stories I’ve ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

You can also do yourself a favor and set the stage for a more profitable exchange by paying your bills on time. Once you've ...