Comcast didn’t make fans for itself either ... explaining that they’d read some of my articles and books on improving the customer service experience, and felt that they had a story to share ...

If you experience long wait times, you can also request a callback. How to Pay My Bill by Xfinity Customer Service Number Online? Paying your Xfinity bill using the customer service number is a ...

Tutton cited numerous examples of the company's less than stellar customer service record ... David Smith, Comcast’s VP Customer Experience, emphasized cultural change across the company's ...

For activation or problems with service or hardware ... provide more focus on improving the end-to-end customer experience.” In April 2017, Comcast announced a major reorganization focused ...

Having decided on a product or service, the consumer evaluates ... The conversation describes how Comcast uses customer experience as a reference point when developing new products and services.

Customer service is horrible ... finally helped me get my transfer pins so I could say goodbye to Xfinity for ever. My experience, overpriced, slow wifi. Terrible support and horrible travel ...

In a viral TikTok video, a customer berates an Xfinity customer service employee—demanding ... employees on the internet that talk about the experience in a negative light.

Now here is the absolutely delicious kicker: Now that O'Rourke has been fired, Comcast has publicly apologized for his terrible customer service experience and promised to investigate what went wrong.

Becca Richards and her neighbors have been without their Xfinity internet. After contacting the 13 Help Team, her service was ...

“The sales representative and technician provided a great customer experience, and we are loving ... details on construction timing and upcoming service availability. They can also stop by the Xfinity ...