Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

Tom Karinshak, Comcast's vice president of customer experience ... If you don't have that loyalty — because of a lack of service or other issues — that's going to work against you." ...

CATV大手の米Comcastが、Webベースのコンタクト管理サービスやソーシャルネットワーキングサービス（SNS）を提供する米Plaxoを買収することで合意し ...

"Additionally, we will be reaching out to impacted customers to ensure their service issues ... reach our customer care representatives for assistance and we're really sorry," Comcast spokesman ...

ブロードバンドおよびケーブルテレビ企業のComcastは、自社サービス「SmartZone」にオープンソースソフトウェア企業のZimbraの技術を採用したという。

Man spends 4 hours on the phone trying to get his Comcast service fixed… and it still didn’t work How is it possible that Comcast’s customer service is so relentlessly terrible? Hint: It’s ...

Comcast issued a quick and ardent apology in response to a recording of a frustrated customer who couldn’t get a company representative to cancel his cable service. AOL employee Ryan Block ...

Tom Karinshak, Executive Vice President, Customer Service, Comcast: I lead Comcast’s ... a direct result of employee feedback on common issues or processes that made their jobs harder than ...

said that Comcast is on the way to a complete customer service turnaround. But don’t hold your breath. At CES 2008, then CEO, Brian Roberts, made virtually the same promise. Comcast’s customer ...

Those problems and policies are not unique to Comcast. But with the company seeking to massively expand through a $45 billion merger with Time Warner Cable its customer service failures could ...

DALLAS — Comcast never wants a customer to go ... after the couple’s attempts to cancel were stymied by a phone call with a customer service representative that Block called “straight ...