Those problems and policies are not unique to Comcast. But with the company seeking to massively expand through a $45 billion merger with Time Warner Cable its customer service failures could ...

After years of customer service complaints, Comcast said Friday it is appointing a new executive to fix the problem. In general, cable companies have a pretty terrible reputation for customer ...

Recently I had an issue with my password for my Internet account with Comcast and had to call the customer service department. I was on the phone for an hour to reset my password. After accessing ...

In a Reddit post, the Comcast customer wrote that he had been ... suggest the company is doing more than paying lip service to fixing these issues. But it is hard to give the benefit of the ...

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

said that Comcast is on the way to a complete customer service turnaround. But don’t hold your breath. At CES 2008, then CEO, Brian Roberts, made virtually the same promise. Comcast’s customer ...

"Additionally, we will be reaching out to impacted customers to ensure their service issues ... reach our customer care representatives for assistance and we're really sorry," Comcast spokesman ...

Comcast’s customer service problems are numerous—we might even say legendary—but out of all of them the company’s habit of changing customers’ billing account names to insults like ...

While this effort won't solve all of Comcast's problems, it will bring some customers immediate help. It's not a complete solution to a customer service culture which has been built around ...