Those problems and policies are not unique to Comcast. But with the company seeking to massively expand through a $45 billion merger with Time Warner Cable its customer service failures could ...

Recently I had an issue with my password for my Internet account with Comcast and had to call the customer service department. I was on the phone for an hour to reset my password. After accessing ...

said that Comcast is on the way to a complete customer service turnaround. But don’t hold your breath. At CES 2008, then CEO, Brian Roberts, made virtually the same promise. Comcast’s customer ...

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

"Additionally, we will be reaching out to impacted customers to ensure their service issues have been resolved and they are satisfied with their service," Goodman said.Comcast said their X1 ...

Customer service is, they recognize, a hot issue. And they say they are working to right the wrongs. The Courier-Post visited Comcast's Voorhees call center in July. The facility, one of four in ...

VERNON, Conn. (WTNH) — State police shared reports of Comcast customers having trouble accessing 911 services. They say the incident occurred in several states. They want to let people know if ...

“Customer service is a joke,” writes a current ... of any companies in the U.S., and we can see that Comcast has a serious problem that isn’t relegated to one “rogue” customer service ...

But there was a problem. She had restored ... They are the only service provider and they are acting just like it. But Comcast customer support could be split off from the entity that actually ...

While this effort won't solve all of Comcast's problems, it will bring some customers immediate help. It's not a complete solution to a customer service culture which has been built around ...