Those problems and policies are not unique to Comcast. But with the company seeking to massively expand through a $45 billion merger with Time Warner Cable its customer service failures could ...

“People want immediate gratification and immediate solutions to their problems ... out of the system.” Comcast has long said that it will fix customer service. Why should anyone believe ...

After years of customer service complaints, Comcast said Friday it is appointing a new executive to fix the problem. In general, cable companies have a pretty terrible reputation for customer ...

In a Reddit post, the Comcast customer wrote that he had been ... suggest the company is doing more than paying lip service to fixing these issues. But it is hard to give the benefit of the ...

Recently I had an issue with my password for my Internet account with Comcast and had to call the customer service department. I was on the phone for an hour to reset my password. After accessing ...

"The customer service provided by Comcast is abysmal," Clinton Township Mayor Nick Corcodilos told Township Council, and he wants residents to notify the township clerk if they're having problems.

DALLAS — Comcast never wants a customer to go ... after the couple’s attempts to cancel were stymied by a phone call with a customer service representative that Block called “straight ...

Comcast issued a quick and ardent apology in response to a recording of a frustrated customer who couldn’t get a company representative to cancel his cable service. AOL employee Ryan Block ...

But do note that it's apologizing only for problems with O'Rourke's service. The company's customer service reputation hasn't been garlanded with hosannas lately. Comcast was one the worst-rated ...

While this effort won't solve all of Comcast's problems, it will bring some customers immediate help. It's not a complete solution to a customer service culture which has been built around ...