Those problems and policies are not unique to Comcast. But with the company seeking to massively expand through a $45 billion merger with Time Warner Cable its customer service failures could ...

After years of customer service complaints, Comcast said Friday it is appointing a new executive to fix the problem. In general, cable companies have a pretty terrible reputation for customer ...

In a Reddit post, the Comcast customer wrote that he had been ... suggest the company is doing more than paying lip service to fixing these issues. But it is hard to give the benefit of the ...

Recently I had an issue with my password for my Internet account with Comcast and had to call the customer service department. I was on the phone for an hour to reset my password. After accessing ...

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

"Additionally, we will be reaching out to impacted customers to ensure their service issues ... reach our customer care representatives for assistance and we're really sorry," Comcast spokesman ...

“People want immediate gratification and immediate solutions to their problems ... out of the system.” Comcast has long said that it will fix customer service. Why should anyone believe ...

While this effort won't solve all of Comcast's problems, it will bring some customers immediate help. It's not a complete solution to a customer service culture which has been built around ...

Comcast lost 427,000 video customers in the first quarter, dropping the total to 12.1 million and continuing a long downward trend. While Comcast seems more focused on reversing the broadband customer ...