Those problems and policies are not unique to Comcast. But with the company seeking to massively expand through a $45 billion merger with Time Warner Cable its customer service failures could ...

After years of customer service complaints, Comcast said Friday it is appointing a new executive to fix the problem. In general, cable companies have a pretty terrible reputation for customer ...

In a Reddit post, the Comcast customer wrote that he had been ... suggest the company is doing more than paying lip service to fixing these issues. But it is hard to give the benefit of the ...

Recently I had an issue with my password for my Internet account with Comcast and had to call the customer service department. I was on the phone for an hour to reset my password. After accessing ...

said that Comcast is on the way to a complete customer service turnaround. But don’t hold your breath. At CES 2008, then CEO, Brian Roberts, made virtually the same promise. Comcast’s customer ...

Comcast Corp. is continuing to improve its customer service by providing less of it ... do your customers get automatic updates? And when issues are resolved are you getting reports showing ...

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

VERNON, Conn. (WTNH) — State police shared reports of Comcast customers having trouble accessing 911 services. They say the incident occurred in several states. They want to let people know if ...

If you look at reviews of Comcast on Glassdoor ... be getting a call within 24hrs to resolve your issue, forget it! “ “So much of customer service has been outsourced, both in and out of ...

Customer service is, they recognize, a hot issue. And they say they are working to right the wrongs. The Courier-Post visited Comcast's Voorhees call center in July. The facility, one of four in ...

"Additionally, we will be reaching out to impacted customers to ensure their service issues have been resolved and they are satisfied with their service," Goodman said.Comcast said their X1 ...