Earlier this month, a terrible Comcast customer ... emphasis on customer service," one former representative who worked in Mexico said. "The rule of thumb was 'first call resolution,' which ...

Comcast is notorious for poor customer service, but this latest blunder might be a new low. The company actually changed a customer's name to A--hole Brown, from Ricardo Brown, on a bill after he ...

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

After years of customer service complaints, Comcast said Friday it is appointing a new executive to fix the problem. In general, cable companies have a pretty terrible reputation for customer ...

Trim’s chatbot speaking with a Comcast customer service representative Screenshot/Thomas Smyth Comcast isn’t exactly known for its great customer service. Much (metaphorical) ink has been ...

Today, on International Day of Disabled Persons, Comcast and Connect Direct launched ASL Now, a customer service support via American Sign Language for Internet Essentials, Xfinity Internet ...

O’Rourke, an accountant, claimed that he was fired from his job after complaining to Comcast about a series of incorrect charges, triggering an ensuing nightmarish customer service experience ...

When AOL executive and Comcast customer Ryan Block recently ... I think there was a honest emphasis on customer service. The rule of thumb was "first call resolution" which translates to: "Make ...

wireless service, or a gym membership knows how difficult it can be to do over the phone, but a recent call to Comcast by one customer might take the cake for the worst of them all. Ryan Block ...

Comcast Corp. is reorganizing its Northern California customer call centers by closing one in the East Bay and seeking to entice more customer service representatives to work from home.