ブロードバンドおよびケーブルテレビ企業のComcastは、自社サービス「SmartZone」にオープンソースソフトウェア企業のZimbraの技術を採用したという。

CATV大手の米Comcastが、Webベースのコンタクト管理サービスやソーシャルネットワーキングサービス（SNS）を提供する米Plaxoを買収することで合意し ...

After years of customer service complaints, Comcast said Friday it is appointing a new executive to fix the problem. In general, cable companies have a pretty terrible reputation for customer ...

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

Comcast is notorious for poor customer service, but this latest blunder might be a new low. The company actually changed a customer's name to A--hole Brown, from Ricardo Brown, on a bill after he ...

Earlier this month, a terrible Comcast customer ... emphasis on customer service," one former representative who worked in Mexico said. "The rule of thumb was 'first call resolution,' which ...

Comcast Corp. is reorganizing its Northern California customer call centers by closing one in the East Bay and seeking to entice more customer service representatives to work from home.

Trim’s chatbot speaking with a Comcast customer service representative Screenshot/Thomas Smyth Comcast isn’t exactly known for its great customer service. Much (metaphorical) ink has been ...

O’Rourke, an accountant, claimed that he was fired from his job after complaining to Comcast about a series of incorrect charges, triggering an ensuing nightmarish customer service experience ...