Comcast is notorious for poor customer service, but this latest blunder might be a new low. The company actually changed a customer's name to A--hole Brown, from Ricardo Brown, on a bill after he ...

After years of customer service complaints, Comcast said Friday it is appointing a new executive to fix the problem. In general, cable companies have a pretty terrible reputation for customer ...

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

It will help to pin down what is wrong with Comcast's customer service. Data Dictionary Ticket #: Ticket number ... Which complaint types are maximum i.e., around internet, network issues, or across ...

senior vice-president of "customer experience" at Comcast. What happened with Mr. O’Rourke's service is completely unacceptable. Despite our attempts to address Mr. O’Rourke’s issues, we ...

DALLAS — Comcast never wants a customer to go ... after the couple’s attempts to cancel were stymied by a phone call with a customer service representative that Block called “straight ...

O’Rourke, an accountant, claimed that he was fired from his job after complaining to Comcast about a series of incorrect charges, triggering an ensuing nightmarish customer service experience ...

Trim’s chatbot speaking with a Comcast customer service representative Screenshot/Thomas Smyth Comcast isn’t exactly known for its great customer service. Much (metaphorical) ink has been ...

To fill in the gap between products offered and services provided, Comcast has recently launched Xfinity Signature Support, an advancement in the direction of customer service. Xfinity Signature ...

Today, on International Day of Disabled Persons, Comcast and Connect Direct launched ASL Now, a customer service support via American Sign Language for Internet Essentials, Xfinity Internet ...