Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

VERNON, Conn. (WTNH) — State police shared reports of Comcast customers having trouble accessing 911 services. They say the incident occurred in several states. They want to let people know if ...

Comcast has had previous outages in Kent caused by vandalism, including April 22 and Jan. 21 of this year and Nov. 30, 2023.

“People want immediate gratification and immediate solutions to their problems ... out of the system.” Comcast has long said that it will fix customer service. Why should anyone believe ...

senior vice-president of "customer experience" at Comcast. What happened with Mr. O’Rourke's service is completely unacceptable. Despite our attempts to address Mr. O’Rourke’s issues, we ...

DALLAS — Comcast never wants a customer to go ... after the couple’s attempts to cancel were stymied by a phone call with a customer service representative that Block called “straight ...

I had hit a brick wall with their customer service folks; I was very pleased," LaSota said. Comcast sent us a statement, which reads in part: "We work with customers to answer questions and ...

year after year it's the cable TV and internet providers populating the bottom of customer service lists. So delivering bad service is not just Comcast's problem, it's a whole industry's problem.