Earlier this month, a terrible Comcast customer ... emphasis on customer service," one former representative who worked in Mexico said. "The rule of thumb was 'first call resolution,' which ...

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

wireless service, or a gym membership knows how difficult it can be to do over the phone, but a recent call to Comcast by one customer might take the cake for the worst of them all. Ryan Block ...

Ricardo Brown didn't have to wonder what Comcast thought of him ... Brown suspects a customer service rep did it after she called the company to cancel the cable portion of her service.

Comcast Corp. is reorganizing its Northern California customer call centers by closing one in the East Bay and seeking to entice more customer service representatives to work from home.

To fill in the gap between products offered and services provided, Comcast has recently launched Xfinity Signature Support, an advancement in the direction of customer service. Xfinity Signature ...

Ken Mueller of Illinois has been a mostly happy customer of Comcast for about eight years, relying on the cable company’s business Internet service to run an IT consulting business from his home.

Today, on International Day of Disabled Persons, Comcast and Connect Direct launched ASL Now, a customer service support via American Sign Language for Internet Essentials, Xfinity Internet ...