Earlier this month, a terrible Comcast customer ... emphasis on customer service," one former representative who worked in Mexico said. "The rule of thumb was 'first call resolution,' which ...

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

If you're a Comcast customer who is employed, you might want to think twice before waging a campaign of complaints about bad service with the cable company. Why? Because if your employer has a ...

Comcast lost 427,000 video customers in the first quarter, dropping the total to 12.1 million and continuing a long downward trend. While Comcast seems more focused on reversing the broadband customer ...

may also offer more attractive pricing plans and some better customer service than Comcast. “The team has a sense of urgency … at getting customer pain points resolved,” said CEO Brian ...

Comcast’s reputation for customer service is poor at best. If 5G wireless provides a credible alternative, millions of customers are ready to switch internet access providers. With more than $95 ...

Forbes contributors publish independent expert analyses and insights. Steve Andriole writes about all things digital - and especially AI.