“People want immediate gratification and immediate solutions to their problems ... out of the system.” Comcast has long said that it will fix customer service. Why should anyone believe ...

senior vice-president of "customer experience" at Comcast. What happened with Mr. O’Rourke's service is completely unacceptable. Despite our attempts to address Mr. O’Rourke’s issues, we ...

Comcast received the dubious honor ... that focus on the company’s service quality and problems with the quality of customer service it provides. According to Comcast’s executive vice ...

While Comcast has received the most press this year for its legendary, but perhaps improving, customer service -- the company did not even make Consumer Reports fifth annual "Naughty & Nice" list.

"Some customers are experiencing intermittent service ... affected," Comcast's Xfinity Support account wrote in a tweet just after 11 am ET. In another tweet responding to a customer who ...

Cavanagh told analysts that problems with price transparency and customer service are a big part of what is driving the declines in Comcast’s broadband business. “Both of these things are ...

Shortly after moving into their new Libertyville home last year, Gary O’Reilly and his family set up Comcast service ... Almost immediately, there were problems. At 2 a.m. the next morning ...

Bloomberg/Getty Images “Competitive conditions remain intense, dynamic, and varied across our footprint and customer ... Cavanagh said Comcast will be packaging its mobile service with ...

Comcast on Saturday reported restoring service to 64% of its customers statewide ... To submit a request, visit Natural Disaster Customer Recovery Plan or call 1-800-XFINITY (934-6489).